Service And Support

COMPANY INFO

CONTACT US

MARVEL will only notify you by email when a new product is launcded.
We won’t send you any emails at other times.

We’re aware that you have choices about where to buy your technology and we believe we’re the best choice.Our stuff is better because we stand behind it and we’re better.We know technology can be daunting, so we offer a variety of services to help your self-service or digital project succeed in the field.

1.OEM services:

      Marvel Technology(China)) Co.,Ltd can tailor your own design and requirements. We are strong designing power and rich experience in OEM&ODM industry, we are able customize your own product without any difficulty .We offer full suggestions on parts installed.

2.Warranty

     Marvel is dedicated to providing most cost-effective products and services with highest quality that will meet customers’satisfication, our warranty of the products is about 12 months from the shipment normally, some designated models can have as long as 24 months warranty. For mass order, we can supply you some spare parts for local repair. And after that, you can returned failure parts for reworks.

3. Payment Terms

    For mass order, you can pay us by using T/T, LC, Western Union, Escrow or others. About samples order, T/T, Western Union, Escrow,Paypal are acceptable. Escrow Service is powered by Alipay.com. Currently,you can pay using Moneybookers, Visa, MasterCard and bank transfer. You can also pay with select debit cards including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000.

4. Shipment

  We accept all kinds of shipping ways including: express, air, sea, car, or pick up by customers personally.

5. Sample Availability & Policy

After customers confirmed our specification, we are very glad to provide samples for testing and qualification. All samples should be paid before shippment, and the samples price is a little higher than mass order. When the mass order placed, we can return you the samples cost, or send you more products with the shippments. You can buy the samples from us directly using t/t, western uion, or paypal. The sample order is needed before we release to our factory.

6. After-sales Service:

(1) All products warranty is not less than one year, some models even up to two years warranty.
(2) Spare parts will be provided for mass orders for customers’ local maintenance.
(3) Have distributors or authorized agents in main market who can provide local repair and replacement services.
(4) Professional CRM management insures fast customer’s enquiries and orders tracking.
(5) Sales with many years experience in foreign trade, proficient in foreign languages and strong sense of responsibility.
(6) 7*24 hours online, working days respond within four hours, rest days within 12 hours.

7. Video Guide

   To help customers use our products better, we have recorded and upload some video guidance.

8. MOQ policy

  No MOQ limitation for the standard products, but the unit price is different. For customized production, the price is a little higher than standard products.

9. Request a quote

Request a quote at :[email protected]

For technique support please contact:
Overseas Product Supporting Department 1

Manager Lear Chi
Email [email protected]
Tel 86-755-28222719
Fax 86-755-28222764
Postcode: 518112
Skype marveltechnology08
Add: 6th Fl Block 14 and 5th Fl,Block 2, Longbi Industrial Area, No 27, Dafa Rd, Bantian Longgang District,Shenzhen,China.
Factory Address: B Building of Quan Ju Industrial Park, JiangShi Road. GoingMing Distict. Shenzhen China

Overseas Product Supporting Department 2

Manager Frank
Email [email protected]
Tel 86-755-28222719
Fax 86-755-28222764
Postcode: 518112
Skype [email protected]
Add: 6th Fl Block 14 and 5th Fl,Block 2, Longbi Industrial Area, No 27, Dafa Rd, Bantian Longgang District,Shenzhen,China.
Factory Address: B Building of Quan Ju Industrial Park, JiangShi Road. GoingMing Distict. Shenzhen China

Cloud Service:
Marvel Outdoor LCD terminal operation management and maintenance cloud platform
Overseas: http://omc.marveltechgroup.com China:http://omc.mwexk.com
Marvel Cloud publishing platform
Overseas:http://inf.marveltechgroup.com China:http://inf.mwexk.com

We’re aware that you have choices about where to buy your technology and we believe we’re the best choice.Our stuff is better because we stand behind it and we’re better.We know technology can be daunting, so we offer a variety of services to help your self-service or digital project succeed in the field.

1.OEM services:

      Marvel Technology(China)) Co.,Ltd can tailor your own design and requirements. We are strong designing power and rich experience in OEM&ODM industry, we are able customize your own product without any difficulty .We offer full suggestions on parts installed.

2.Warranty

     Marvel is dedicated to providing most cost-effective products and services with highest quality that will meet customers’satisfication, our warranty of the products is about 12 months from the shipment normally, some designated models can have as long as 24 months warranty. For mass order, we can supply you some spare parts for local repair. And after that, you can returned failure parts for reworks.

3. Payment Terms

    For mass order, you can pay us by using T/T, LC, Western Union, Escrow or others. About samples order, T/T, Western Union, Escrow,Paypal are acceptable. Escrow Service is powered by Alipay.com. Currently,you can pay using Moneybookers, Visa, MasterCard and bank transfer. You can also pay with select debit cards including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000.

4. Shipment

  We accept all kinds of shipping ways including: express, air, sea, car, or pick up by customers personally.

5. Sample Availability & Policy

After customers confirmed our specification, we are very glad to provide samples for testing and qualification. All samples should be paid before shippment, and the samples price is a little higher than mass order. When the mass order placed, we can return you the samples cost, or send you more products with the shippments. You can buy the samples from us directly using t/t, western uion, or paypal. The sample order is needed before we release to our factory.

6. After-sales Service:

(1) All products warranty is not less than one year, some models even up to two years warranty.
(2) Spare parts will be provided for mass orders for customers’ local maintenance.
(3) Have distributors or authorized agents in main market who can provide local repair and replacement services.
(4) Professional CRM management insures fast customer’s enquiries and orders tracking.
(5) Sales with many years experience in foreign trade, proficient in foreign languages and strong sense of responsibility.
(6) 7*24 hours online, working days respond within four hours, rest days within 12 hours.

7. Video Guide

   To help customers use our products better, we have recorded and upload some video guidance.

8. MOQ policy

  No MOQ limitation for the standard products, but the unit price is different. For customized production, the price is a little higher than standard products.

9. Request a quote

Request a quote at :[email protected]

For technique support please contact:
Overseas Product Supporting Department 1

Manager Lear Chi
Email [email protected]
Tel 86-755-28222719
Fax 86-755-28222764
Postcode: 518112
Skype marveltechnology08
Add: 6th Fl Block 14 and 5th Fl,Block 2, Longbi Industrial Area, No 27, Dafa Rd, Bantian Longgang District,Shenzhen,China.
Factory Address: B Building of Quan Ju Industrial Park, JiangShi Road. GoingMing Distict. Shenzhen China

Overseas Product Supporting Department 2

Manager Frank
Email [email protected]
Tel 86-755-28222719
Fax 86-755-28222764
Postcode: 518112
Skype [email protected]
Add: 6th Fl Block 14 and 5th Fl,Block 2, Longbi Industrial Area, No 27, Dafa Rd, Bantian Longgang District,Shenzhen,China.
Factory Address: B Building of Quan Ju Industrial Park, JiangShi Road. GoingMing Distict. Shenzhen China

Cloud Service:
Marvel Outdoor LCD terminal operation management and maintenance cloud platform
Overseas: http://omc.marveltechgroup.com China:http://omc.mwexk.com
Marvel Cloud publishing platform
Overseas:http://inf.marveltechgroup.com China:http://inf.mwexk.com